Remote Monitoring

Our solution provides a server of monitorization with systems of redundancy and high availability which will allow us to monitor your services in a 24/7 option. Our Internet access is secured against security incidences and we have a trustworthy connectivity service.

Trustworthy monitorization network We have a network of monitorization servers with systems of redundancy and high availability which will allow us to monitor your services in a 24/7 option. Our Internet access is secured against security incidences and we have a trustworthy connectivity service. Secure Connectivity Our servers connect to your installments using the most trustworthy current techniques in information security. The same way, your access to monitorization reports of your IT infrastructure is safe. Alerts and notifications We have an advanced alert system, manual and automatized, that allows us to notify the required people when a problem in your Web site or IT infrastructure ocurrs. We provide different levels of notification and scaling apropiate for the degree of severity of the incidence. We notify through emails, SMSs, voice call, voice-mail and whatever other mechanism that you require of. Tickets system Our notification systems is complemented with a Web-based tickets system. With it, we, you or your personel may follow the development of a contingency step-by-step. The system, additionally, allows for managing many levels of support and scalability. Reports and analisis We provide of a vast variety of reports online or via email in multiple formats (Web, text, graphics, PDFs, etc, be it a directive of your company searching for a monthly availability report or your network administrator requiring real-time details. If your standarized reports do not fit your needs, we can provide you with personalized analisis. Proactive and corrective automatized action We also provide proactive or corrective actions based on events to automatically solve contingences; this way your company reduces the downtime costs of your systems. We provide some actions like restart of services, execution of automatized processes, powering up and down of equipment, filesystem cleansing, etc. Contingence resolution We do not only detect incidences in your IT infrastructure, but we also have a team of professional which can solve those incidendes or perform proactive tasks of mantainance in your infrastructure. Adecuate Consultory We additionally have consultory services adapted to your specific needs, in networking, infrastructure and information security, to minimize the risk of incidences.

Monitoring System
1. Our systems monitorize the health of your infrastructure constantly.
2. Data that reflects the current state of your infrastructure is obtained and registered.
3. From that data incidences or events of your infrastructure are detected.
4. The event is registered and if needed, an alert is generated, warning the required personel for solving it.
5. The incidence is then solved by your employees locally or from our staff of profesionals remotelly.
6. The collected data allows for realtime report generation or resumes, and to be accessed by personel on your company.
Remote Monitorization of Web Sites We'll keep you informed on the availability, performance and content of your web sites, allowing you to keep your web services and applications running and profitable. Remote Network Monitoring We'll keep you informed of the status of your network, availability and performance of your applications and network devices, making your entire network more trustworthy and efficient. Remote Security Monitoring We'll keep you informed on the vulnerabilities and weaknesses of your systems' security and networks, allowing your entire network to be more trustworthy and efficient. Remote Personalized Monitoring Our experience ensures that our services are adecuate to the particular needs of your bussinesses, this way you get total control of the monitorization of your technologic resources.

Company brochure

Methodology